Shipping Costs & Policy
AUSTRALIA:
Flat rate Standard Shipping $12.95
FREE Flat Standard Shipping on orders over $150
Express Shipping (1-3 Business Days - Up to 5 days for eastern states & remote areas) $16.95
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NEW ZEALAND:
Australia Post International (10-20 days) - $20.00
INTERNATIONAL:
Australia Post International (10-30 days) - $20.00
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SHIPPING:
Make It Happen Equestrian will provide a tracking number via email once your order is shipped and on route (please not this may take up to 24 hours to become active).
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Make It Happen Equestrian cannot be held responsible for the service, delays or delivery by the postal service.
Shipping costs are non-refundable.
Once an order has left our warehouse, we are unable to modify the package.
Return & Exchange Policy
Exchanging an Item:
If you wish to exchange an item you can do so within 14 days of receipt. Items must returned be in original condition, unworn and unwashed. Returns will not be accepted if there are any marks, make up or pet hair visible. You will be required to pay postage for any exchanges made.
We do not accept returns at this stage unless the item you received is damaged or faulty.
Please send an email (mihequestrian@outlook.com) with your order number, the size/item you wish to exchange it for and your address.
Please also remember to include a note in your return parcel so we can be sure who it has come from.
If we do not have the size you wish to exchange it for we will provide a refund.
If you receive an item that is faulty please send an email with a photo attached of the damage and we will pay for return postage and you will receive a refund for the item. This must be done within 5 days of receiving the item.
Whilst we are sure this will be unlikely to happen sometimes things can be missed in the production and quality control checks.